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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alvin Hossain

September 30, 2025

5  out of  5
rating by Alvin Hossain
"Jeremy’s awesome to deal with and a real nice guy. No pressure at all just straight up options and super clear explanations. He even hooked me up with the college student discount which was nice. He takes his time and doesn’t rush you just makes sure you actually get what’s going on. For a college student and young driver especially being walking distance from Tech campus I’d recommend him as the best"
We responded:
"Thanks for the kind words Alvin! It was a pleasure working with you and I hope you enjoy your new car! Thanks again and welcome to the Jeremy Melius State Farm family!"
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Jordan Ramirez

August 28, 2025

5  out of  5
rating by Jordan Ramirez
"I recently switched over my insurance with Jeremy, and I couldn’t be happier! The process was smooth, stress-free, and handled with genuine care. Not only were the rates unbeatable, but the level of service and attention to detail truly stood out. It feels good knowing I have someone I can trust looking out for me. Highly recommend to anyone considering making a switch, you’ll be in great hands!"
We responded:
"Thanks for the kind words Jordan! It was a pleasure working with you and we look forward to providing you with excellent service in the future. Thanks again and welcome to the Jeremy Melius State Farm family!"
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Stacy celey

August 27, 2025

5  out of  5
rating by Stacy celey
"Jeremy was quick at getting back with me, he is very easy to work with and is very knowledgeable! He found us a good rate on our auto policy and we are looking at side by side and boat coverage now!!"
We responded:
"Thanks for the kind words Stacy! I'm glad we were able to help you with your autos and looking forward to covering the toys! Welcome to the Jeremy Melius State Farm family!"
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Amanda Johnston

August 26, 2025

5  out of  5
rating by Amanda Johnston
"Dora is top notch!"
We responded:
"Thanks Amanda, We couldn't agree more. Dora is amazing!"
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Rebecca

August 23, 2025

5  out of  5
rating by Rebecca
"Dora went above and beyond to help me with my quote! She was able to save me over $100 between my auto and renters insurance with better coverage!! After looking for six months, multiple phone conversations with other carriers, and numerous online quotes, this was all it took to finally have affordable insurance again! 100/10 recommend"
We responded:
"Thank you and welcome to the Jeremy Melius State Farm family. We're thrilled Dora was able to take care of your needs and save you $$. Glad to hear your search is over and we look forward to a long relationship with you!"
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Marcos Moreno (Bella)

August 20, 2025

5  out of  5
rating by Marcos Moreno (Bella)
"Dora was amazing. Excellent service very knowledgeable very patient thank you."
We responded:
"Thank you for the kind words Marcos, always great to hear from our customers. I'm glad Dora was able to help you, She is amazing!"
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Whitney Celey

August 13, 2025

5  out of  5
rating by Whitney Celey
"Jeremy was great to work with. He was quick, efficient, informative, and overall a great guy! Highly recommend if you’re needing any insurance!"
We responded:
"Thanks Whitney, It was a pleasure helping you and let us know if there is anything else we can do. Welcome to the Jeremy Melius State Farm family!"
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Jessica Washington

August 11, 2025

5  out of  5
rating by Jessica Washington
"Dora helped my grandmother out and was very informative in explaining the coverages. Excellent place to go! Really nice folks!"
We responded:
"Thank you for the kind words Jessica. We're thrilled Dora was able to help your grandmother and meet her needs. Welcome to the Jeremy Melius State Farm family!"
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danny melius

August 1, 2025

5  out of  5
rating by danny melius
"great service, friendly people. will definitely take care of you!"
We responded:
"Thanks for the review Danny!"
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Viraj Vaishnav

July 24, 2025

5  out of  5
rating by Viraj Vaishnav
"The team at State Farm in Lubbock is professional and very courteous. They explained my options clearly and helped me choose the right coverage. The staff members were prompt and easy to reach. Overall, a reliable and trustworthy place."
We responded:
"Thanks for the review and the kind words, Viraj! Im glad we were able to meet your needs and I'd like to welcome you to the Jeremy Melius State Farm family! "
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Freddy Ramirez

July 24, 2025

5  out of  5
rating by Freddy Ramirez
"Dora was very helpful and explained everything"
We responded:
"Thanks for the review Freddy! Dora's great and I'm glad she was able to help you!"
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ShaLonda Ross

July 23, 2025

5  out of  5
rating by ShaLonda Ross
"Everyone was super nice. And made my process so easy. Thank you all!"
We responded:
"Thanks for the kind words Shalonda! I'm glad we were able to make the process easy for you! "
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Carolyn Rowley

July 21, 2025

5  out of  5
rating by Carolyn Rowley
"Jeremy Melos at State Farm is a great agent. Happy he’s in Lubbock!"
We responded:
"Thanks for the review Carolyn, Happy to hear the kind words and happy to be here in Lubbock too!"
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Krista Dimas

July 20, 2025

5  out of  5
rating by Krista Dimas
"I’ve had such a positive experience with my State Farm insurance company . I really appreciate how quick and efficient Alice is when it comes to updating my policy. Anytime I need to add a vehicle, adjust coverage, or ask a question, they respond right away and get it done without any hassle. It’s a huge relief to have someone so dependable and easy to work with. Highly recommend them if you want fast, professional, and friendly service!"
We responded:
"Thank you for your comments Krista! Always great to hear!"
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Marc Fiedler

July 19, 2025

5  out of  5
rating by Marc Fiedler
"Great service!! My first time getting car insurance and Jeremy was great about explaining every detail of the policy that I wanted. He is very knowledgeable and if he doesn't have an answer, he will find sure find it. A very understanding and humble agent of State Farm."
We responded:
"Thanks for the kind words Marc! It was a pleasure helping you and I'm glad we could make it an easy process. "
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Donna Layton

July 17, 2025

5  out of  5
rating by Donna Layton
"There were several things that happened! Jeremy was right on it. I was not pleased with the adjustor who was assigned to me and called him and he immediately fixed the problem by sending me Carlos. He was so sweet and professional and addressed all of my needs to perfection! Also, the office staff Dora and Alice have been especially attentive! Thank you for being a dream team! Thanks for going the extra mile!"
We responded:
"Thanks so much for the kind words. It's been a pleasure to help you and we're glad our new adjuster was able to make the process as easy as possible! We're happy to have you as a member of the Jeremy Melius State Farm family!"
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Tagen Pechacek

July 16, 2025

5  out of  5
rating by Tagen Pechacek
"Great communication and timely responses to all questions & we were able to save $ when we switched!"
We responded:
"Thank you Tagen! I'm so happy we were able to help you save $$ and that you had a great experience!"
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Rachael Baltazar

July 13, 2025

5  out of  5
rating by Rachael Baltazar
"I’ve been with State Farm for many years! Great service and quick to help! Alice S always goes above and beyond.Thank you for all you do."
We responded:
"Thank you for your kind words Rachael! "
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Stella Hernandez

July 13, 2025

5  out of  5
rating by Stella Hernandez
"Very satisfied. Alice Salinas has always given a 110% great service when needed."
We responded:
"Thank you Stella! Couldn't agree with you more, Ms. Alice is amazing!"
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Mikl Brannen

June 26, 2025

5  out of  5
rating by Mikl Brannen
"Friendly very helpful and fast"
We responded:
"Thanks for the kind words Mikl! It was our pleasure to help you and Thank you for visiting our office yesterday!"
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Tammy VanderKuy

June 23, 2025

5  out of  5
rating by Tammy VanderKuy
"We were long term State Farm customers so when our agent retired we could have looked elsewhere but she recommended Jeremy Melius so we requested an appointment and asked Jeremy to do a thorough review of our account and know that we were looking for a plan to meet our insurance needs. Jeremy and his staff were so friendly, understanding of our specific insurance needs and were so professional. We are so pleased to do business with Jeremy. We encourage you to give him a call to discuss your insurance needs, you will be so happy you did!"
We responded:
"Thank you for the kind words Tammy! It was a pleasure getting to know you and Kirk! I look forward to a long-term relationship just like you had previously. We're always here for you so feel free to call, text, email or simply come by the office!"
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Ziad Hammad

June 6, 2025

5  out of  5
rating by Ziad Hammad
"Jeremy helped me set up a policy for my new home, and as a first-time homebuyer, I had a lot of questions. He was incredibly thorough, patient, and took the time to explain everything clearly. On top of that, he provided the quote extremely quickly. I couldn’t recommend him more highly!"
We responded:
"Thanks for the kind words! It was a pleasure to help you during such an exciting time! Congratulations again on your new home and we look forward to a long-lasting relationship with you! "
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John McClintock

May 15, 2025

5  out of  5
rating by John McClintock
"I called Jeremy for renters insurance this morning for my son at Texas Tech. Jeremy is very thorough and patient and fully explained everything to me. I look forward to my son and I building our relationship with him during my son’s time in Texas. I had a top notch experience and strongly recommend Jeremy."
We responded:
"Thanks for the kind words John! Looking forward to a long term relationship with you and Blake! If y'all ever need anything else, feel free to holler at us anytime! "
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londielee

May 8, 2025

5  out of  5
rating by londielee
"Truly holds true the infamous jingle: “Like a good neighbor, State Farm is there.” Dora…Dora is by far a top tier insurance agent. She takes time to listen, understand, exercise patience, respond knowledgeably, devotes her work to the customer before her with care and diligence. She actually CARES. Not only does this office have the bright and professional agent; Dora, Jeremy is quite sincere and ensures each call is taken and need met. They transfer and correspond with each other, including communicating with the client, the appropriate details with accuracy and will even continue research for the customer that may have reservations or concerns. Dora and I spoke on more than one occasion before I became a member of State Farm and each conversation was a professional, thorough and enjoyable experience. Let’s be honest, insurance companies and sometimes their agents(the forefront and face of the business) is not always an easy or enjoyable “adult-ing” responsibility many desire to do. However, in all my years of being an auto insurance carrier, Dora, Jeremy, State Farm’s policies and transparency truly have given a better understanding of coverage, ease and peace of mind. I am actually happy to be a State Farm customer. There’s no extra this, hidden that…this office has a stellar team!! Thank you for what you do."
We responded:
"Thank you so much for your kind words. We loved being able to help you navigate the, sometimes, complicated world of Insurance. Yours is the experience we strive for with everyone we come across and we're glad you had a great experience with us! Thank you again and welcome to the Jeremy Melius State Farm family! "
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Craig Bansbach

April 24, 2025

5  out of  5
rating by Craig Bansbach
"Best insurance experience I have ever had!"
We responded:
"Thanks Craig! It was a pleasure working with you and glad you had a great experience with our team!"