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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rick Arellano

February 27, 2026

5  out of  5
rating by Rick Arellano
"Great service! Answered every question and e-mail promptly. Highly recommend."
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Sean Pierce

February 25, 2026

5  out of  5
rating by Sean Pierce
"Jeremy contacted me about updating my life insurance, which had great timing for updating all of my insurance. He did a great job walking me through each step and explaining details and definitions. I also had some more in depth questions, since I would like to be more knowledgable about where my money goes, and he was great at providing explanations. Finally, he was very easy to get along with and while the computers can take a while, we just talked and got to know each other. Also confetti for a completed document!"
We responded:
"Thanks for the kind words Sean! It was a pleasure working with you and I look forward to getting to know you better. I'm proud to have you as part of our Jeremy Melius State Farm family!"
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Dottie Strickland

February 17, 2026

5  out of  5
rating by Dottie Strickland
"Jeremy at State Farm explained everything to me with details of each policy and cost of each. I was able to complete two policies via the phone. I was able to send him a couple of documents with only one phone call to complete his request. Working with a State Farm agent has made changing insurance very easy. I have not been put on hold one time or transferred to someone I could not understand. Thanks State Farm Agent"
We responded:
"Thank you for the kind words Dottie! I'm so happy we were able to get you covered conveniently over the phone with just one call! It was a pleasure working with you as well! Thank you again and welcome to the Jeremy Melius State Farm family!"
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Robert Hickox

January 30, 2026

5  out of  5
rating by Robert Hickox
"I want thank State Farm, my agent Dora from the Lubbock office, for making me feel accepted and she helped me with no stress, treated me with honor. Thank you state farm and Dora for be there for me."
We responded:
"Thanks for the kind words Robert! I'm thrilled Dora was able to get you taken care of and we love to see our customer's smiling faces! Welcome to the Jeremy Melius State Farm family!"
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Krislynn Brooke

January 22, 2026

5  out of  5
rating by Krislynn Brooke
"Jeremy and Dora were very friendly, made sure I understood everything, were able to get me a quick quote, worked to meet the auto coverage I wanted, and the cost was great too. All in all 10/10."
We responded:
"Thanks for the kind words Krislynn. We're so excited we were able to get you the coverage you wanted at a great price, talk about a Personal Price Plan! Welcome to the Jeremy Melius State Farm family!"
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Keevt Whaley

January 20, 2026

5  out of  5
rating by Keevt Whaley
"Very good customer service I was very satisfied"
We responded:
"Thank you for the kind words Keevt! Welcome to the Jeremy Melius State Farm family!"
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Abdullahi Baru

January 17, 2026

5  out of  5
rating by Abdullahi Baru
"I was amazed by the service provided from Dora Hernandez. She ensured that I got full coverage for my auto insurance with discounts. I am now paying the same amount as before for full coverage. My mind was blown and I will seriously recommend that you consider to change your insurance to statefarm because you will get value for your hard earned money."
We responded:
"Thank you for the kind words Abdullahi! We're thrilled that Dora was able to help you and get you more coverage for a great price! Thanks again and welcome to the Jeremy Melius State Farm family!"
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Jay Sosa

November 18, 2025

5  out of  5
rating by Jay Sosa
"Jeremy and team were amazing. Great deals and great service!!!"
We responded:
"Thanks for the review Jay! It was a pleasure helping you bundle your home and auto! Welcome to the Jeremy Melius State Farm family!"
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John Morrison

November 17, 2025

5  out of  5
rating by John Morrison
"Ready to work with and ready to understand. Wish more things were like this!"
We responded:
"Thanks for the review John! Congrats on the new car and we're happy you chose us to protect it! Welcome to the Jeremy Melius State Farm family!"
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wade zhuo

November 11, 2025

5  out of  5
rating by wade zhuo
"Dora is very goooooood!"
We responded:
"We couldn't agree more, Dora is wonderful! Thanks for the kind words and welcome to the Jeremy Melius State Farm family! "
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Mackensi Schooley

October 31, 2025

5  out of  5
rating by Mackensi Schooley
"Very helpful experience with fair pricing!"
We responded:
"Thanks for the review Mackensi! It was a pleasure working with you today! Welcome to the Jeremy Melius State Farm family!"
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Daniel Johnston

October 22, 2025

5  out of  5
rating by Daniel Johnston
"Dora was very helpful and found a perfect plan for me. Fast easy and great service highly recommend!"
We responded:
"Thanks for the review Daniel! I'm glad Dora was able to get that Perfect Price Plan for you! Welcome to the Jeremy Melius State Farm family!"
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Alvin Hossain

September 30, 2025

5  out of  5
rating by Alvin Hossain
"Jeremy’s awesome to deal with and a real nice guy. No pressure at all just straight up options and super clear explanations. He even hooked me up with the college student discount which was nice. He takes his time and doesn’t rush you just makes sure you actually get what’s going on. For a college student and young driver especially being walking distance from Tech campus I’d recommend him as the best"
We responded:
"Thanks for the kind words Alvin! It was a pleasure working with you and I hope you enjoy your new car! Thanks again and welcome to the Jeremy Melius State Farm family!"
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Jordan Champion-Silva

August 28, 2025

5  out of  5
rating by Jordan Champion-Silva
"I recently switched over my insurance with Jeremy, and I couldn’t be happier! The process was smooth, stress-free, and handled with genuine care. Not only were the rates unbeatable, but the level of service and attention to detail truly stood out. It feels good knowing I have someone I can trust looking out for me. Highly recommend to anyone considering making a switch, you’ll be in great hands!"
We responded:
"Thanks for the kind words Jordan! It was a pleasure working with you and we look forward to providing you with excellent service in the future. Thanks again and welcome to the Jeremy Melius State Farm family!"
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Stacy celey

August 27, 2025

5  out of  5
rating by Stacy celey
"Jeremy was quick at getting back with me, he is very easy to work with and is very knowledgeable! He found us a good rate on our auto policy and we are looking at side by side and boat coverage now!!"
We responded:
"Thanks for the kind words Stacy! I'm glad we were able to help you with your autos and looking forward to covering the toys! Welcome to the Jeremy Melius State Farm family!"
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Amanda Johnston

August 26, 2025

5  out of  5
rating by Amanda Johnston
"Dora is top notch!"
We responded:
"Thanks Amanda, We couldn't agree more. Dora is amazing!"
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Rebecca

August 23, 2025

5  out of  5
rating by Rebecca
"Dora went above and beyond to help me with my quote! She was able to save me over $100 between my auto and renters insurance with better coverage!! After looking for six months, multiple phone conversations with other carriers, and numerous online quotes, this was all it took to finally have affordable insurance again! 100/10 recommend"
We responded:
"Thank you and welcome to the Jeremy Melius State Farm family. We're thrilled Dora was able to take care of your needs and save you $$. Glad to hear your search is over and we look forward to a long relationship with you!"
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Marcos Moreno (Bella)

August 20, 2025

5  out of  5
rating by Marcos Moreno (Bella)
"Dora was amazing. Excellent service very knowledgeable very patient thank you."
We responded:
"Thank you for the kind words Marcos, always great to hear from our customers. I'm glad Dora was able to help you, She is amazing!"
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Jessica Washington

August 11, 2025

5  out of  5
rating by Jessica Washington
"Dora helped my grandmother out and was very informative in explaining the coverages. Excellent place to go! Really nice folks!"
We responded:
"Thank you for the kind words Jessica. We're thrilled Dora was able to help your grandmother and meet her needs. Welcome to the Jeremy Melius State Farm family!"
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danny melius

August 1, 2025

5  out of  5
rating by danny melius
"great service, friendly people. will definitely take care of you!"
We responded:
"Thanks for the review Danny!"
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ShaLonda Ross

July 23, 2025

5  out of  5
rating by ShaLonda Ross
"Everyone was super nice. And made my process so easy. Thank you all!"
We responded:
"Thanks for the kind words Shalonda! I'm glad we were able to make the process easy for you! "
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Krista Dimas

July 20, 2025

5  out of  5
rating by Krista Dimas
"I’ve had such a positive experience with my State Farm insurance company . I really appreciate how quick and efficient Alice is when it comes to updating my policy. Anytime I need to add a vehicle, adjust coverage, or ask a question, they respond right away and get it done without any hassle. It’s a huge relief to have someone so dependable and easy to work with. Highly recommend them if you want fast, professional, and friendly service!"
We responded:
"Thank you for your comments Krista! Always great to hear!"
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Marc Fiedler

July 19, 2025

5  out of  5
rating by Marc Fiedler
"Great service!! My first time getting car insurance and Jeremy was great about explaining every detail of the policy that I wanted. He is very knowledgeable and if he doesn't have an answer, he will find sure find it. A very understanding and humble agent of State Farm."
We responded:
"Thanks for the kind words Marc! It was a pleasure helping you and I'm glad we could make it an easy process. "
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Donna Layton

July 17, 2025

5  out of  5
rating by Donna Layton
"There were several things that happened! Jeremy was right on it. I was not pleased with the adjustor who was assigned to me and called him and he immediately fixed the problem by sending me Carlos. He was so sweet and professional and addressed all of my needs to perfection! Also, the office staff Dora and Alice have been especially attentive! Thank you for being a dream team! Thanks for going the extra mile!"
We responded:
"Thanks so much for the kind words. It's been a pleasure to help you and we're glad our new adjuster was able to make the process as easy as possible! We're happy to have you as a member of the Jeremy Melius State Farm family!"
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Tagen Pechacek

July 16, 2025

5  out of  5
rating by Tagen Pechacek
"Great communication and timely responses to all questions & we were able to save $ when we switched!"
We responded:
"Thank you Tagen! I'm so happy we were able to help you save $$ and that you had a great experience!"