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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Veronica Aguilar

March 10, 2026

5  out of  5
rating by Veronica Aguilar
"I was amazed at the wonderful service Dora gave me today. Very knowledgeable. I highly recommend his office he was very quick when I walked in greeted me and offered a beverage. His office is very clean. Just a friendly atmosphere."
We responded:
"Thank you for the kind words Veronica! I'm thrilled Dora was able to help you with your auto insurance needs today. Welcome to the Jeremy Melius State Farm family!"
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Michael Oliver

March 9, 2026

5  out of  5
rating by Michael Oliver
"Quick and easy straightforward and out of there fast."
We responded:
"Thanks for the review Michael! Glad we were able to get you covered quick and easy! Welcome to the Jeremy Melius State Farm family!"
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jedidiah wynne

March 2, 2026

5  out of  5
rating by jedidiah wynne
"Very quick and easy process of getting insured"
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Rick Arellano

February 27, 2026

5  out of  5
rating by Rick Arellano
"Great service! Answered every question and e-mail promptly. Highly recommend."
We responded:
"Thank you for the kind words Rick. I'm glad we were able to meet your needs in a timely fashion. Welcome to the Jeremy Melius State Farm family!"
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Dottie Strickland

February 17, 2026

5  out of  5
rating by Dottie Strickland
"Jeremy at State Farm explained everything to me with details of each policy and cost of each. I was able to complete two policies via the phone. I was able to send him a couple of documents with only one phone call to complete his request. Working with a State Farm agent has made changing insurance very easy. I have not been put on hold one time or transferred to someone I could not understand. Thanks State Farm Agent"
We responded:
"Thank you for the kind words Dottie! I'm so happy we were able to get you covered conveniently over the phone with just one call! It was a pleasure working with you as well! Thank you again and welcome to the Jeremy Melius State Farm family!"
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Robert Hickox

January 30, 2026

5  out of  5
rating by Robert Hickox
"I want thank State Farm, my agent Dora from the Lubbock office, for making me feel accepted and she helped me with no stress, treated me with honor. Thank you state farm and Dora for be there for me."
We responded:
"Thanks for the kind words Robert! I'm thrilled Dora was able to get you taken care of and we love to see our customer's smiling faces! Welcome to the Jeremy Melius State Farm family!"
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Krislynn Brooke

January 22, 2026

5  out of  5
rating by Krislynn Brooke
"Jeremy and Dora were very friendly, made sure I understood everything, were able to get me a quick quote, worked to meet the auto coverage I wanted, and the cost was great too. All in all 10/10."
We responded:
"Thanks for the kind words Krislynn. We're so excited we were able to get you the coverage you wanted at a great price, talk about a Personal Price Plan! Welcome to the Jeremy Melius State Farm family!"
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Carlwayne

January 21, 2026

5  out of  5
rating by Carlwayne
"Dora my agent was very professional and very pleasant. Highly recommended!!"
We responded:
"Thanks for the kind words Carlwayne. We're excited to hear Dora did a great job for you! Welcome to the Jeremy Melius State Farm family!"
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Keevt Whaley

January 20, 2026

5  out of  5
rating by Keevt Whaley
"Very good customer service I was very satisfied"
We responded:
"Thank you for the kind words Keevt! Welcome to the Jeremy Melius State Farm family!"
Profile photo of Abdullahi Baru

Abdullahi Baru

January 17, 2026

5  out of  5
rating by Abdullahi Baru
"I was amazed by the service provided from Dora Hernandez. She ensured that I got full coverage for my auto insurance with discounts. I am now paying the same amount as before for full coverage. My mind was blown and I will seriously recommend that you consider to change your insurance to statefarm because you will get value for your hard earned money."
We responded:
"Thank you for the kind words Abdullahi! We're thrilled that Dora was able to help you and get you more coverage for a great price! Thanks again and welcome to the Jeremy Melius State Farm family!"
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Crispus Ankomah

January 16, 2026

5  out of  5
rating by Crispus Ankomah
"Great insurance coverage."
We responded:
"Thanks for the review Crispus! Glad you were able to get you fixed up with great coverage. Welcome to the Jeremy Melius State Farm family!"
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Jay Sosa

November 18, 2025

5  out of  5
rating by Jay Sosa
"Jeremy and team were amazing. Great deals and great service!!!"
We responded:
"Thanks for the review Jay! It was a pleasure helping you bundle your home and auto! Welcome to the Jeremy Melius State Farm family!"
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John Morrison

November 17, 2025

5  out of  5
rating by John Morrison
"Ready to work with and ready to understand. Wish more things were like this!"
We responded:
"Thanks for the review John! Congrats on the new car and we're happy you chose us to protect it! Welcome to the Jeremy Melius State Farm family!"
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wade zhuo

November 11, 2025

5  out of  5
rating by wade zhuo
"Dora is very goooooood!"
We responded:
"We couldn't agree more, Dora is wonderful! Thanks for the kind words and welcome to the Jeremy Melius State Farm family! "
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Mackensi Schooley

October 31, 2025

5  out of  5
rating by Mackensi Schooley
"Very helpful experience with fair pricing!"
We responded:
"Thanks for the review Mackensi! It was a pleasure working with you today! Welcome to the Jeremy Melius State Farm family!"
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Michael Wilson

October 28, 2025

5  out of  5
rating by Michael Wilson
"Great experience, Dora did wonderful"
We responded:
"Thanks for the kind words Michael! Dora is amazing and I'm glad you had a great experience with us! Welcome to the Jeremy Melius State Farm family!"
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Daniel Johnston

October 22, 2025

5  out of  5
rating by Daniel Johnston
"Dora was very helpful and found a perfect plan for me. Fast easy and great service highly recommend!"
We responded:
"Thanks for the review Daniel! I'm glad Dora was able to get that Perfect Price Plan for you! Welcome to the Jeremy Melius State Farm family!"
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Alvin Hossain

September 30, 2025

5  out of  5
rating by Alvin Hossain
"Jeremy’s awesome to deal with and a real nice guy. No pressure at all just straight up options and super clear explanations. He even hooked me up with the college student discount which was nice. He takes his time and doesn’t rush you just makes sure you actually get what’s going on. For a college student and young driver especially being walking distance from Tech campus I’d recommend him as the best"
We responded:
"Thanks for the kind words Alvin! It was a pleasure working with you and I hope you enjoy your new car! Thanks again and welcome to the Jeremy Melius State Farm family!"
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Rebecca

August 23, 2025

5  out of  5
rating by Rebecca
"Dora went above and beyond to help me with my quote! She was able to save me over $100 between my auto and renters insurance with better coverage!! After looking for six months, multiple phone conversations with other carriers, and numerous online quotes, this was all it took to finally have affordable insurance again! 100/10 recommend"
We responded:
"Thank you and welcome to the Jeremy Melius State Farm family. We're thrilled Dora was able to take care of your needs and save you $$. Glad to hear your search is over and we look forward to a long relationship with you!"
Profile photo of Marcos Moreno (Bella)

Marcos Moreno (Bella)

August 20, 2025

5  out of  5
rating by Marcos Moreno (Bella)
"Dora was amazing. Excellent service very knowledgeable very patient thank you."
We responded:
"Thank you for the kind words Marcos, always great to hear from our customers. I'm glad Dora was able to help you, She is amazing!"
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Whitney Celey

August 13, 2025

5  out of  5
rating by Whitney Celey
"Jeremy was great to work with. He was quick, efficient, informative, and overall a great guy! Highly recommend if you’re needing any insurance!"
We responded:
"Thanks Whitney, It was a pleasure helping you and let us know if there is anything else we can do. Welcome to the Jeremy Melius State Farm family!"
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Viraj Vaishnav

July 24, 2025

5  out of  5
rating by Viraj Vaishnav
"The team at State Farm in Lubbock is professional and very courteous. They explained my options clearly and helped me choose the right coverage. The staff members were prompt and easy to reach. Overall, a reliable and trustworthy place."
We responded:
"Thanks for the review and the kind words, Viraj! Im glad we were able to meet your needs and I'd like to welcome you to the Jeremy Melius State Farm family! "
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Freddy Ramirez

July 24, 2025

5  out of  5
rating by Freddy Ramirez
"Dora was very helpful and explained everything"
We responded:
"Thanks for the review Freddy! Dora's great and I'm glad she was able to help you!"
Profile photo of ShaLonda Ross

ShaLonda Ross

July 23, 2025

5  out of  5
rating by ShaLonda Ross
"Everyone was super nice. And made my process so easy. Thank you all!"
We responded:
"Thanks for the kind words Shalonda! I'm glad we were able to make the process easy for you! "
Profile photo of Carolyn Rowley

Carolyn Rowley

July 21, 2025

5  out of  5
rating by Carolyn Rowley
"Jeremy Melos at State Farm is a great agent. Happy he’s in Lubbock!"
We responded:
"Thanks for the review Carolyn, Happy to hear the kind words and happy to be here in Lubbock too!"